Terms and Conditions

Terms and Conditions

The following provisions establish the general conditions of sale of the products proposed by Detailing Avenue on its website: www.detailingavenue.ch

May 2019

1. Identification

Detailing Avenue,

Joël Gameiro Neves


Address :

La Maillarde 11

1680 Romont



Web : www.detailingavenue.ch

Email : info@detailingavenue.ch

Phone : +41 79 527 96 91

Sole enterprise : CHE-356.476.333



2. Overview

Detailing Avenue provides all deliveries and services exclusively based on the following Terms and Conditions, in the version valid at the time of the order.

Any order from the customer implies full acceptance of our terms and conditions of sale.


3. Products

The photos illustrating the products aim to describe them as well as possible. However, minor changes may be made, particularly to the label, the logo or the color of the product, which are sometimes subject to change.


4. Price / Payment methods

All prices listed in the Detailing Avenue online store are in Swiss francs, all taxes included. The price indicated on the product sheets does not include the cost of packing and shipping.

The following payment options are available on the online store :

-       Payment in cash : Possible during the withdrawal in store, only by appointment.


-       Credit card : You can also pay by credit card: Visa, MasterCard, Postfinance Card, PostFinance E-Finance. Detailing Avenue reserves the right to verify the validity of the credit card, the solvency and accuracy of the customer's address data and to accept the order based on the result of the verification.


-       Paypal : To use this type of payment, you must have a PayPal account. You can open one easily on the PayPal website under "www.paypal.ch". If you choose the Paypal payment type, you will be redirected to your PayPal page. The payment is made directly with the bank or credit card details you have defined in Paypal without you having to enter them again. This data is only defined at PayPal and it is no longer necessary to send it back via the Internet each time you make an online purchase. Following the result of the address verification and solvency, Detailing Avenue reserves the right to authorize only certain types of payment.


5. Availability

Our delivery commitment is void in the event of failure to meet supply deadlines by our own suppliers, and to the extent that such unavailability is not attributable to Detailing Avenue. In case of unavailability of a product, we will inform you as soon as possible.


6. Delivery

The Detailing Avenue online store only delivers within Switzerland by La Poste, while stocks last.

Shipments are made free of postage in Switzerland for any order higher than or equal to 99 CHF. For orders under 99 CHF, packaging and shipping costs are 9.90 CHF.

The ordered items are shipped to the delivery address you specified during the order process. It can’t be changed after the validation of the order.

The delivery time is approximately 3 to 7 working days from the date of entry of the full order and without error. In extreme cases, the delivery time can be up to 20 working days.


7. Return or exchange of goods

If the material does not comply with the order, this must be announced within 48 hours after receipt of your package. Items must be returned intact and complete in their original packaging and accompanied by the packing slip. Shipping costs related to the return are your responsibility.


8. Warranty

The consumer benefits from a contractual warranty against any defect which could present the product during a period of one year from the date of purchase indicated on the invoice.

Detailing Avenue undertakes to repair or exchange at the expense of the consumer, any part found defective during the period referred to above, the necessary labor costs being included in this warranty.

The warranty does not cover any failure due to abnormal use of the product by negligence or fault of the consumer, replacement of parts due to normal wear of the product as well as malfunction or damage due to an accident or natural phenomenon, the containers being of consumable do not fit in the warranty.


9. Responsibility

Detailing Avenue's liability for direct and indirect damages is, within the legal limits, totally excluded. By ordering a product on Detailing Avenue, the buyer declares to have read the terms and conditions of sale of Detailing Avenue and declares to accept these conditions without any restriction.


10. Cookies

When a user consults the online store Detailing Avenue, the site can be brought according to the browser settings, to place cookies on the user’s computer, phone or tablet.

A cookie is a small data file that records information about browsing the Detailing Avenue online store such as pages viewed, date and time of consultation, etc.

Cookies allow to optimize and make more enjoyable the customer's navigation on the Detailing Avenue online store. They also allow personalized offers and services.

In no case, cookies can personally identify a user.


11. Data protection

We collect, process and use your data only if you give us permission or if a legal requirement allows us to process or use it. Only data that is necessary for the realization and the solicitation of our services or data that you voluntarily put at our disposal are collected, processed and used.

Your data is only passed on to third parties if it is necessary for the execution of your purchases, for example for the verification of credit, identity, solvency supervision and debt collection. Your data is transmitted only when its protection is guaranteed.


12. Applicable law and jurisdiction

This contract is subject to the Swiss law. In case of dispute the place of jurisdiction is exclusively Romont FR.